Nook Online "Support"

Gotta love the 'live help' that some website offer for their products...Here is how my conversation with a "Nook Specialist" went:

Quote :

Secure Connection
You are now connected with Lucy Jones from BN.com

Clover: How do you make the nook view PDF files as the scanned image/text? I don't want it to try to translate it into text for me, because it gets jumbled up.

Lucy Jones: Hi Hali, thanks for joining the Barnes & Noble Chat. I am Lucy. (not sure how she got my name, cause I put 'clover' for my name....)

Clover: hello

Clover: So I have some text books with japanese writing in them

Clover: they are scanned as pdf files

Clover: and when i open the pdf files on my nook

Clover: it looks like jibberish in many places

Clover: i'd rather the pages just be like a scanned image

Clover: is there a way to change that?

Lucy Jones: Please delete the copy and try to redownload it.

Clover: i have tried that before

Clover: is there any other setting i could change?

Lucy Jones: No, did you get any error message?

Clover: no...

Clover: the file opens

Clover: and some of it looks just fine

Clover: but other parts of it didn't translate wel

Clover: well*

Lucy Jones: Are you sure it is in PDF? (kill me now XD)

Clover: : yes

Clover: it just seems like the nook is trying to read the text, but it can't do the japanese

Clover: i'd rather have it just display the scan/image file

Lucy Jones: Did you try a different converter?

Clover: like what?

Lucy Jones: Like Caliber?

Clover: I don't know what that is.

Clover: Do you have a link or anything I could look at?

Clover: is it calibre? or caliber

Lucy Jones: Please visit the below link.

Lucy Jones: http://calibre-ebook.com/

Clover: Okay, I'll check it out. thank you

Clover: I have to go now.

Lucy Jones: You're welcome!

Meh. Kinda sad, but at least I have a site to check out. I don't know if they quite understood my problem, but hey maybe I didn't explain it well either...oh well.

Lucy Jones seems like a total pro
amirite?... I do believe i'm right.

Dude I love live support, Its completely terrible. I had to chat with like 4 different people to get a new debit card from bank of america. One guy just told me to just try again tomorrow, I'm guessing he didn't want to deal with it.

At least its better than dealing with people on the phone. I had to at least talk to 10 different people to get my stolen money issue sorted out.

geez xD sucky service

i've used calibre for pirated books lol

@Clad: Ew that sucks :/ Usually when I call bofa they're pretty good...I don't usually have to deal with the online help. But 'try again tomorrow' XD wtf! what is he getting paid for.